Click on the Settings ⚙️ icon at the bottom left and in the Communications box, select Email & SMS notifications.

Select different templates of emails and texts to edit and send to your customers.

Edits are made just like you would a document. Just click where you want to insert text and type. You can delete any verbiage that does not suit your company too.

Texts have limited characters but emails can be as long or as short as you like.

The values in the curly {{ }} brackets are variables that tell the system where to put the corresponding information for each appointment. Learn more about variables in this article.

To preview an example of what the {{variables}} are pulling, click the Preview button under the body.

Select when you want the message to be sent to the customer.

In each template tab, you can see what variables are available for that message type by clicking {} Add a variable

When you're done editing, do not forget to click the Save Changes button in the bottom right corner.