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How to Turn On/Off Automatic Emails And Texts
How to Turn On/Off Automatic Emails And Texts

Here is a step-by-step walkthrough on how to turn on/off your ZenMaid automated emails and texts.

Amar Ghose avatar
Written by Amar Ghose
Updated over 3 weeks ago

Access the email and text templates

To manage the automatic emails and texts you send, you have to go to Settings which can be located at the bottom left part and is represented by a gear icon.

On the Settings page, under the Communications section, click on Email & SMS notifications.


Type of email and SMS templates

On this page, you will notice that there are several different templates you can send through ZenMaid.

Cleaners communications

Customer communications


Activating/Inactivating an email/SMS template

On this page, you have to select the template that you want to manage and click on the Edit button.

Activating a template

Deactivated templates were previously set to 'Never.' To send emails or texts to your customers, please select the desired option based on your preferences.

Deactivating a template

On the other hand, to deactivate a template you must choose 'Never', instead of whatever option it was selected previously.

You must hit the 'Save changes' button, otherwise, your templates will remain with no changes.

An active template looks like this:

While an inactive template looks like this:


Things to consider

  • Templates can't be activated/deactivated in bulk.

  • Some templates can't be deactivated, as they are manually triggered.

  • Some others will have a unique checkbox that can be marked at your convenience so you can send them manually on a case-by-case basis.

  • Deactivating SMS templates will reduce your text usage.


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