You can send these email templates manually or automatically. You can edit what you’d like to appear in these templates and if you automate you can choose the time they get sent out. To learn how to edit email templates, click here.
Work Order Emails - Automatically sent to your cleaners assigned to appointments. Can be manually sent from any appointment profile.
Appointment Confirmation Emails - Automatically prompts an email to be sent to customers confirming their scheduled appointment. Can be manually sent from any appointment profile.
Booking Confirmation Emails - Automatically sent to your customers after they fill out the booking form. They can be customized so that they tell the customer the first things they should know about hiring your company. ZenMaid offers a booking form (included in the paid plan) that can be placed on your website. The company email listed on the Company Details page will get new booking notifications. You can also have your office staff get these emails as well.
Comeback Email - Automatically sent to your customers after ZenMaid recognizes that a customer has not booked a future appointment in a certain timeframe. Can be manually sent from any customer profile.
Appointment Follow-Up Email - Automatically sent to your customers after their cleaning to get feedback or remind them of payment. Can be manually sent from any appointment profile.
Appointment Reminder Email - Automatically sent to your customers to remind them about their appointments. Can be manually sent from any appointment profile.
Invoice - Send receipts, quotes, or invoices via email. Can be manually sent from any appointment profile.
Cleaner Cancellation Notice - Automatically prompts to send to your cleaners when an appointment assigned to them gets canceled. Can be manually sent from any appointment profile.
Customer Cancellation Notice - Automatically prompts to send to your customers when an appointment with them gets canceled. Can be manually sent from any appointment profile.
Estimate Confirmation - Automatically prompts to send to your customers when an estimate appointment is made with them. Can be manually sent from any appointment profile.
Additional Notes:
New templates cannot be added and having emails for different templates is not supported as of 2023.
You can edit what you’d like to appear in these templates by typing out a message, adding links, and using {{wildcards}}.
You can send these email templates manually or automatically. To learn how to send emails & texts manually, click here.
You can choose the time they get sent out.
Create a newsletter sign-up form so customers can receive emails by connecting ZenMaid via MailChimp.
If a template does not have the desired frequency, you can change an existing template with the desired frequency to become that message sent. Example: 'Come Back' cannot be changed to one day but using the 'Appointment Follow up' can read the desired message and it has a one-day after frequency.
Store other templates in Google/MS Word Docs or any document to copy and paste them into a template for a variety of messages.
For the company address, you'll need to type it in. When you go to Settings ->Emails & Texts -> Invoice, you can type in your company address in there and click Save Changes.
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Updated on 12/11/2022.