Automatically request service ratings from their clients after a cleaning appointment is completed.

Like other client communications, you can configure the request to be sent at a specific time after the appointment, based on its status and the time of day that works best for your business.

Once ratings start coming in, they’ll be displayed on the sidebar for each rated appointment and on the customer profile page.

You can view and analyze all rating statistics, helping you monitor client satisfaction closely.

Head to the Service Ratings located on your Side Panel.

On the Service Ratings page, you will find the option to turn on the feature.

You can also find it on Settings under Communications. You will see the Service ratings option.

On the Service ratings settings page, locate the Activate Service ratings button.

Now the feature is activated and you can modify Email and SMS templates.

First, head over to the Settings page to modify the templates which will be sent out to your clients. Click on Email & SMS notifications under Communications.

Find the Service Rating option and click on Edit on Emails or SMS. You can turn on emails, texts to both.

This is what your customers will read in the Email or Text when asked to rate the service.

Now you can modify the survey your customers will see when they click on the form link on the Email or the SMS.

Go to Service Ratings under Communications.

Customize what you want the Introduction message and Thank you message to be. You can also set a redirect link to take your customers after they submit their ratings.

After submitting, your customers will see the Thank You message you previously set.

You can check on the appointment itself the rating and the feedback the customer gave.

You can also check the rating of previous appointments from the appointment sidebar.

There is a Service Rating banner on your Dashboard showing you the rating for the past 30 days.

You can check all your ratings by clicking on All Ratings under Reports.

You will see a breakdown of all your ratings to help you closely track customer satisfaction. The rating is for the team or cleaner group overall. This rating system is internal and can be reviewed by the maid service owners and office managers.

With this new feedback, for clients who give 5-star ratings, send them a friendly follow-up and ask them to share their experience on Google or social media. If a client provides 3-stars or less, you can contact them directly for a resolution. While ZenMaid doesn’t automate this process, you can handle it smoothly and effectively with a personal touch!

Automatic feedback messages are included in your SMS usage and contribute to your text message limit.

Ratings are not tied to the cleaner but to the service appointment itself.

To turn off the feature, simply disable the Service Ratings Email and SMS communications here.

If you want only select customers to get a service rating, you can manually send them emails, texts, or both through the appointment Action menu.

This feature is only available on the full web app, not the mobile app.