Step 1: Enable sending your OMW Text Notification in ZenMaid
To do this, go to Settings ➡️ Notifications ➡️ Emails & SMS notifications.
Under the Customer Communications section, select the tab OMW Text - Edit.
Make sure that the box beside the field Allow cleaners to trigger 'On My Way' notification to cleaning clients is checked.
Next, hit the Save button at the bottom.
Step 2: Grant ZenMaid access to your cleaners.
To do this, follow this step-by-step process here.
Step 3: Have your cleaner/s log in to the ZenMaid app.
Once you've granted your cleaners their ZenMaid access, have them log in through the mobile app.
From the mobile app dashboard, click on the appointment.
On the appointment page, click on the On My Way button.
On the next page, your cleaner will have 2 options:
The first option is to inform the customer of their estimated time of arrival, with the choices displayed in minutes (5, 10, 15, 20, 25, 30 and 60+)
The second option is to click on the field under the line 'Be there in (minutes)', which allows your cleaners to enter any time between 1 and 60 minutes for the precise arrival time.
Don’t forget to hit the Send button!
Notes:
The OMW button will still be clickable on the app even if the owner turns the OMW notifications off. However, it will display this error message:
A cleaner will be able to send the OMW text to a customer if it's clicked less than three hours before the appointment start time.
If the customer does not have a mobile number or has their mobile set to “Mobile—Do Not Text,” "Work," etc., the cleaner will not be able to send the On My Way text, and that also means the account owner/office manager will not be notified. The phone number for the client must be listed i their profile as "Mobile".
Additional Information:
The OMW feature can simultaneously be sent to two separate phone numbers on a customer profile.
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Edited by Tica 11/2024