All Collections
Troubleshooting
Notifications on App
Notifications on App

What to do if cleaners aren't receiving notifications on their phones

Maria Dorian avatar
Written by Maria Dorian
Updated over a week ago

In order for your phone or your cleaners' phones to actually make a sound or vibrate to remind them of certain things like clocking out, you'll need to be sure that their notifications are properly set.

Follow these steps:

Step 1:

For Androids:

1-Open your phone's Settings app.

2-Tap Apps & notifications. Notifications.

3-Under “Recently Sent,” tap an app.

4-Tap a type of notification.

5-Choose your options: Choose Alerting or Silent. To see a banner for alerting notifications when your phone is unlocked, turn on Pop on screen.


​For iPhones:
1-From the Home screen, navigate: Settings

2-Now scroll and scroll....and scroll, all the way down to find ZenMaid (way at the very bottom of the app list)

3-Click the grey arrow to open up ZenMaid and again in Notifications
4-Allow Notifications should be "ON"

Step 2:

Check that this button is "ON" in the ZenMaid app profile:

Did this answer your question?