Accessing Your Contact's Profile
Go to Contacts > All Contacts.
On your All Contacts page, search for the customer on the search bar and select the name to enter his/her profile.
Once you're on your contact's profile, click on the Actions button and select Edit.
Adding Your Contact's Mobile Number
If your contact doesn't have a mobile number on file yet, you may simply enter their phone number under the Phone Numbers field.
Changing Contact Labels
Select the phone number type by clicking on the drop-down menu.
Adding Another Mobile Number
If you need another phone number recorded in your contact's profile, click on the +Add Phone Number button.
Removing Your Contact's Mobile Number
If you need to delete a phone number and replace it with a new one, you may simply click on the 🗑️ icon beside the existing phone number.
To Note:
We do not have a way to recover deleted data. Please be careful when deleting.
Don't forget to save your changes by scrolling down and hitting the Save or Save and create appointment buttons.
Question 1 - If a contact has two numbers saved as "mobile," will both receive the automated text?
Answer:
If a contact has two phone numbers, both will receive the automated Appointment Reminder text, as long as they are listed as Mobile. A phone number under the Spouse label, for example, will not get a text.
Question 2 - Does ZenMaid send text notifications to customers within Australia?
Answer:
Yes, ZenMaid offers SMS for Australian companies.
Additional Information
To Note:
SMS is a purchased bundle separately from your ZenMaid subscription. In the Plan and billing section, you can see the details for your ZenMaid subscription and the SMS pricing.
If your customer ever says that they aren't receiving texts, double-check that they have a mobile number in their profile. For an SMS to be delivered, your customer has to have a mobile phone number, as SMS cannot be delivered to landlines.
You do have the ability to add a mobile phone number with the option to not text them.
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