Summary:
This article provides a comprehensive overview of the ZenMaid mobile app's functionalities from a cleaner's perspective.
Important:
The ZenMaid mobile app is for cleaners and office staff only. Customers cannot sign in and use the app.
Accessing The ZenMaid Mobile App
Cleaners must wait for their employer to provide them with the login details to access the ZenMaid app. In case they created an account before you provided them with login details, contact us at support@zenmaid.com.
They can download the app on their mobile devices through the following links:
iOS / iPadOS: https://apps.apple.com/us/app/zenmaid/id1357534769
Once you are logged in, you'll automatically land on the Calendar screen by default.
Calendar
On the Calendar screen, you will find the following:
1. Date Selector:
If an appointment has a Key Reminder or Property Access Notes, a “Read before starting your day” section will appear highlighting important instructions.
2. Important Notices:
If an appointment has a Key Reminder or Property Access Notes, a “Read before starting your day” section that highlights important notes, such as picking up or returning keys.
3. Today's Appointments:
A detailed list of scheduled jobs for the selected date. The appointments you're assigned will be grouped by day and ordered from the earliest to the latest.
3. Appointment Status Indicators:
Visual tags display key appointment details, including the customer name, service time, address, assigned cleaner, and any special requirements such as key access.
4. Navigation Bar:
Use the icons at the bottom of the screen to move between Calendar, Notifications, and other sections of the app.
Click on an appointment to see the details.
Appointment Details
The name of the customer will be on the top of the page.
Use the colored squares as a visual indicator to quickly identify the sections presented in the photos below
🟪 The name of the customer will be on the top of the page.
🟥 The date, time, and type of service will be right below the map view.
🟨 The frequency of the appointment could be one-time or a recurring service.
🟧 The address of the appointment.
🟩 This section includes the following actions:
1. On my way:
Cleaners can trigger a text to inform the customer they are on their way to their address.
2. Clock in/out:
Cleaners can track the time they spend on each cleaning by using this feature.
3. Notify job complete:
Cleaners can trigger a text to inform the customer (and the office) that the cleaning was completed.
🟪 Appointments can get checklists assigned.
🟥 Selected cleaning items will appear under the work items section.
🟨 Custom fields display cleaner and customer info set by the office.
🟦 Appointment notes appear here; cleaners can leave notes for office staff.
🟩 Cleaners can use the SOS button to alert the office in urgent situations.
Checklist
When you're out in the field, the Checklist feature helps you stay organized and make sure nothing gets missed during a job. Here's how to use it on your phone step by step.
Each checklist is divided into sections by room or area. For example, the Kitchen section might include 25 tasks such as dusting ceiling fans, cleaning cupboard fronts, and wiping appliances. Additional sections may be included, which brings the total task count to 98 in this case.
Once you finish a task, tap the checkbox next to it. It will mark it as done and show the time you completed it, so the office knows it’s handled.
If another team member completes a task, the app will show their name and the exact time it was marked as completed. This information appears just below the item in the checklist and helps everyone stay informed about progress in real time.
If you finish a whole section (like all 25 tasks in the Kitchen), you can tap the section header and choose “Mark section as completed.” You’ll get a pop-up asking to confirm before it marks everything in that group as done.
If you want to explain something (like why you skipped a task), tap the speech bubble next to that item. You’ll see the task name and a space to add a comment. Type what you need and tap Save.
Tips for Success
1. Double-check before marking a section as done.
2. Use comments if anything was out of the ordinary.
To Note:
You can uncheck tasks or entire sections if you tap something by mistake. The checklist is flexible, so feel free to use it in the way that works best for you.
SOS
While we hope you never need it, the ZenMaid mobile app includes an SOS feature you can use to discreetly alert your office if you ever feel unsafe or find yourself in a tense situation on the job.
This tool is not intended for medical emergencies or situations that require contacting emergency services.
When you tap the blue shield icon on your screen, a pop-up will appear. This icon follows you on the right-hand corner while you're viewing an appointment.
The pop-up explains how the SOS feature works.
To alert the office:
Swipe across the SOS button at the bottom of the screen.
The button will change to say “Alert office,” confirming that the alert was sent.
That's all. Your team will be notified silently, with no need to call or text.
Important:
This feature is not intended to replace contact with emergency services. In situations requiring medical attention or law enforcement, please reach out to your local emergency authorities directly.
The SOS tool is a quiet support option meant to let your team know something’s wrong while you're still on-site.
You can access it from the job screen, just on the right-hand corner when viewing any appointment.
Notifications
Here you can see all notifications related to the appointments you are assigned to.
More
This section includes the profile, where you can change which map app you want to use to open appointment locations, enable or disable push notifications, and log out.
Daily route can be used to see on a map all the locations you are assigned to on that day.
Clear cache.
Important Information about the Daily Route screen:
The pins are numbered in the order your appointments are scheduled for the day, from earliest to latest.
Red pins show places you’ve marked in your maps application, like when you drop a pin on your phone.
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