Active - Upcoming or ongoing appointments. Make sure to place Active on top to make it the default status of new appointments in calendar settings.

Bump - Maid-service-initiated. The maid service cancels the appointment because the maid service can't get anyone out to clean. Tagging an appointment as Bump is helpful when you don't want to bump the same clients multiple times in a row.

Skipped - Client-initiated. The client calls the office to skip the appointment.

Late Checkout - Usually used for clients with Airbnbs. The customer will be checking out late so the cleaner can arrive later than expected.

Lock Out - Due to the client. When a team shows up and can not access the home.

Stand-by - Appointment is pending confirmation with the maid service and customer. The Stand-by status can be used a few ways and you can always change its name to something that suits you better like "Pending" or "Waiting for response". Examples for using are:

-Appointments that are added after an estimate has been sent to a customer.

-Purchases of cleanings as a gift where the buyer is waiting to confirm date/time.

-Holding a spot when a customer uses the calendar widget on the booking form.

Skipped (but still paying) - Generous clients who skipped the appointments but are still paying your fees. Usually, it's because they want to keep you in business.