Go to “Contacts” > select “All Contacts

Select on the customer with “Unpaid Balance” and then click on the name of the customer

Click on “Actions” > select “Update Customer Balance”

Tick the box

Click on the “Bulk Action” drop down button > choose “Select All”

Click on “Bulk Actions” again > select “Mark as: Paid”

Note: It takes 24 hours for the system to update the balance

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