Text Templates in ZenMaid
Michee Santos avatar
Written by Michee Santos
Updated over a week ago

You can send these text templates manually or automatically. You can edit what you’d like to appear in these templates and if you automate, you can choose the time they get sent out.

  • Work Order Text - Automatically sent to your cleaners assigned to appointments. Can be manually sent from any appointment profile.

  • Appointment Reminder Text - Automatically sent to your customers to remind them about their appointments. Can be manually sent from any appointment profile.

  • OMW Text - Once enabled, allows cleaners who have ZenMaid logins to send an OMW text notification to customers three hours before the appointment start time through the ZenMaid mobile app.

  • Cleaner Cancellation Notice - Automatically prompts to send to your cleaners when an appointment assigned to them gets canceled. Can be manually sent from any appointment profile.

  • Customer Cancellation Notice - Automatically prompts to send to your customers when an appointment with them gets canceled. Can be manually sent from any appointment profile.

  • Booking Confirmation - Automatically sent to your customers after they fill out the booking form. ZenMaid offers a booking form (included in the paid plan) that can be placed on your website.

Additional Notes:

  • Text messages are limited to 140 characters only.

  • Adding templates that are not already provided is not a feature as of Sept 2022

  • It is not possible to have another sender number or name for texts.  This is a standard do not reply number and no way to change it. It enables us to offer this feature at no additional cost.

  • Twilio generates a number that texts will come from as +17659995107

  • There is only a text notification sent to the cleaners if the appointment is canceled, not if it has been changed.

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Updated by Natalia on 09/25/2022.

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